AppSense Upgrade from 8.0 to 8.1

Recently I have to upgrade AppSense from version 8.0 to 8.1

Our 8.1 environment was messy, the Outlook profile (e.g. registry entries) was stored in both Managed application registry and Desktop Settings registry. This caused a lot of problems, like secondary mailbox not being retained, unable to use "Send To Email" from any other application, etc.

To fix this, I had to do the following:

After the upgrade was done to 8.1, before the users start using Outlook, I exported all the users from EM personalisation DB, using the SQL query bellow:

SELECT [Name]

FROM [AppSensePersonalizationDB].[dbo].[User]

WHERE [DomainName] = 'DOMAIN'

Please note, my DB name is AppSensePersonalizationDB, yours probably has different name

Then save the result as a txt file, e.g. users.txt, which has entry like the following:

user1

user2

user3

You have to install AppSense EM Manager Tools to be able to use the EMPRegUtil. Once installed, create a batch file:

@echo off

SET EMPRegUtilConnectionString=Data Source=EMDB;Initial Catalog=AppSensePersonalizationDB;Integrated Security=SSPI

for /f "tokens=*" %%i IN (users.txt) DO call:doit %%i

:doit

if "%~1" == "" goto end

@echo %~1

@echo exporting MS Office 2010 Outlook profiles...

EMPRegUtil EXPORT DOMAIN\%~1 "Production" "MS Office 2010" "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook" C:\temp\%~1.reg

@echo deleting MS Office 2010 Outlook profiles...

EMPRegUtil DELETE DOMAIN\%~1 "Production" "MS Office 2010" "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem"

@echo deleting Session Data Outlook profiles...

EMPRegUtil DELETE DOMAIN\%~1 "Production" "Session Data" "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem"

@echo importing to Session Data Outlook profiles...

EMPRegUtil IMPORT DOMAIN\%~1 "Production" "Session Data" C:\temp\%~1.reg

:end

Please note:

my database server name is: EMDB

Run the batch script, it will export the Outlook profile from Managed application, delete the registry from managed application, delete the registry from session data and import the registry back to session data