Tuesday, December 31, 2013

NetScaler Blank Screen with Internet Explorer 9+

If you customized your NetScaler theme and when trying to login to its Access Gateway or VPN using Internet Explorer 10 or 11, you might get a blank screen instead of a login screen.

To fix this issue, you can tell your users to run their IE on compatibility mode or you need to edit the index.html file located on your theme folder

I am using the Symphony1 theme, so my index.html file location is on


Edit the file using vi and add the following line:

<META http-equiv="X-UA-Compatible" content="IE=EmulateIE9" />

right after <link

Location of <META> Tag

Save the file and try again :)