It is a very painfull process to install an SSL certificate to the Citrix Access Gateway appliance.
The easiest way is to generate the CSR from any IIS server, generate/purchase the SSL certificate using that CSR and install the signed certificate/public key to the IIS where the CSR was generated from.
Next is to export that certificate (including the private key) from IIS as PFX format
Next is to convert this PFX format certificate to PEM format using the tool (Google this: pfx2pem)
Install this PEM format certificate to CAG
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